At Fitnessactive, we prioritize efficient and dependable shipping for all your orders. Here’s a comprehensive breakdown of our shipping process:
Order Processing Time
We aim to process all orders on the same business day, as long as we receive your order confirmation email (excluding weekends and public holidays).
Order Cutoff Time
- Orders placed before 1:00 PM (GMT) will be shipped out the same day.
- Orders made after 1:00 PM will be dispatched the next business day.
Shipping Carriers
We use trusted carriers like ParcelForce, DHL, UPS, or FedEx, depending on the size and weight of your order.
Delivery Time
- Standard Delivery: Enjoy Free Shipping on most orders, typically delivered within 1 business day for UK mainland addresses.
Import Duties & Taxes
Please note that your order might incur import duties and taxes (including VAT) upon arrival. Any applicable charges will be your responsibility.
Tracking Your Order
Once your order is shipped, we’ll send you an email containing:
- Your tracking number
- The carrier handling your shipment
Please allow 24–48 hours for tracking info to appear. If your order hasn’t arrived within 5 business days of dispatch, reach out to us at info@fitnessactive.co.uk with your order number, name, and address. We’ll assist you right away.
Returns Policy
We accept returns within 30 days of delivery, provided:
- The item is unused and in its original condition
- The packaging remains intact
Approved returns will receive a full refund. If you’ve received a damaged or defective product, email us at info@fitnessactive.co.uk with:
- Your order number
- Photos of the damaged items
We’ll handle these cases promptly to ensure your satisfaction.
Customer Support
Have any questions or concerns? Contact us at:
- Email: info@fitnessactive.co.uk
- Phone: +44 7412 872900
Company Details
- Company Name: HOUGHTON ECOM LIMITED
- Company Number: 16439922
- Address: 32 Kinburn Street, London, SE16 6DW, United Kingdom
We’re here to help, and our team will respond within 24 business hours.