Payment Policy

At FitnessActive, a brand under HOUGHTON ECOM LIMITED, we are committed to providing safe, secure, and reliable payment options for purchasing our range of fitness equipment, including dumbbells, power racks, and strength systems. Below is an overview of the payment methods we accept, the security protocols we follow, and what you can expect throughout the payment process.

Payment Policy – FitnessActive
Effective Date: 02/02/2025

At FitnessActive, we are committed to providing a secure and transparent payment experience for our customers. This policy outlines the payment methods we accept, the security measures we take, and what you can expect during the checkout process.

Accepted Payment Methods
We currently accept the following payment methods:

• Visa
• MasterCard
• American Express
• Discover

All payments are processed securely through trusted third-party providers such as Square Payments

Payment Security
SSL Encryption: FitnessActive uses industry-standard Secure Socket Layer (SSL) encryption to protect all sensitive data.

No Card Storage: We do not store your complete credit/debit card information on our servers.

Secure Gateways: Transactions are securely handled by PCI-compliant gateways like Stripe and PayPal.

Fraud Protection: Transactions are screened for fraud and suspicious activity to protect both the buyer and our platform.

Payment Confirmation

Once your payment is successfully processed, you will receive an order confirmation email containing:

• A summary of your order
• Billing and shipping information
• Total payment amount
• Estimated delivery time

If you do not receive a confirmation within 15 minutes, please contact us at:
Info@fitnessactive.co.uk.

Currency
All payments are processed in GBP (£).

Failed or Declined Payments
If your payment fails or is declined:

• Double-check your billing information
• Try a different payment method
• Contact your bank or payment provider
• Reach out to our support team for assistance

Order Modifications & Cancellations
Once an order is placed, it may not be modified or cancelled if it has already entered the processing stage. Please contact us as soon as possible if you wish to make changes.

Contact Information