Product FAQs
1. Are Adjustable Dumbbells easy to use?
Yes! With a simple turn of the handle, you can switch from 2kg to 45kg using our heaviest adjustable dumbbells. They’re designed for quick and effortless weight changes during your workout.
2. What are the weight increments?
Each set of adjustable dumbbells has different weight increments. These details are clearly stated in both the product title and description, so be sure to check before purchasing.
3. Can I use my products outdoors?
Our equipment is designed for indoor use under dry conditions. It is not suitable for outdoor use unless specifically mentioned in the product description.
Orders & Shipping FAQs
1. When will my order be dispatched?
All orders placed before 1 PM are dispatched the same day.
2. What are the delivery charges?
Delivery is free on all orders to the UK Mainland. However, deliveries to certain postcodes may take longer or incur additional charges.
3. Which couriers do you use?
We use FedEx, DHL, ParcelForce, and UPS to deliver our products, depending on the item and destination.
4. How long will my delivery take?
We offer free next day delivery on all UK Mainland orders. For addresses outside of standard delivery zones, it may take longer or involve a small surcharge.
5. How can I track my order?
Once your order is dispatched, you’ll receive an email with your tracking number and courier details so you can follow your delivery in real-time.
6. Will I receive all my items at once?
In most cases, your items will arrive together. However, due to product size, weight, or courier logistics, some items may be delivered separately or on different days.
All orders are shipped with tracking, and we recommend checking it first. If any items haven’t arrived within 48 hours of the first delivery, please contact us and we’ll assist you promptly.
Returns & Exchanges FAQs
1. What should I do if I receive a damaged item?
If you believe you’ve received a damaged item, please do not use it.
Contact our Customer Service team as soon as possible and retain all original packaging. We also recommend taking clear photographs of the damage to support your claim.
2. How do I return an item?
We’re here to help! If you wish to return an item, please get in touch with our Customer Service team. We’ll guide you through the return process and ensure everything goes smoothly.
Payments FAQs
1. What payment methods do you accept?
We accept all major credit and debit cards for fast and secure checkout.
Contact Us FAQs
1. Can I visit your premises?
We truly appreciate your interest! However, as an online-only business, we are not set up to accommodate visits from the public.
2. Do you have physical stores?
Yes, we have a physical location at:
32 Kinburn Street, London, England, SE16 6DW, United Kingdom
While we primarily operate online, visits may be possible by appointment only. Please contact us in advance to arrange a visit.