At Fitnessactive, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our services, or make a purchase from fitnessactive.co.uk.
Changes to This Privacy Policy
We may update this policy periodically. Any changes will be posted on the Site, and the “Last Updated” date will be revised. Please review this policy regularly to stay informed.
How We Collect and Use Your Information
We collect personal information directly from you, about your usage of our services, and from third parties to provide our services effectively. This may include communication for updates, improving the Site, and fulfilling legal obligations.
Types of Information We Collect
- Information You Provide Directly
- Contact Details: Name, address, email, phone number.
- Order Information: Billing/shipping address, payment info, order details.
- Account Information: Username, password, security details.
- Customer Support: Info shared when you contact us.
- Information Collected from Your Usage
We automatically collect usage data like device/browser info, IP address, and how you interact with our Site through cookies and tracking technologies. - Information from Third Parties
We may obtain info from service providers like Shopify, payment processors, and third-party advertising/marketing partners.
How We Use Your Information
- Provide Services: Process orders, manage accounts, handle payments, and offer shipping.
- Marketing and Advertising: Send promotional emails, texts, or mail. Tailor ads based on usage data.
- Security and Fraud Prevention: Detect fraudulent activities and ensure your account is secure.
- Customer Support and Improvements: Respond to your queries and improve our services.
Cookies
We use cookies to enhance your experience. These help remember preferences, track analytics, and improve functionality. You can manage cookie settings through your browser, but disabling them may affect certain features.
How We Disclose Your Information
We share your personal information with third parties in the following cases:
- Service Providers: Vendors who assist in payment processing, data analytics, and customer support.
- Marketing Partners: To provide tailored advertising and marketing.
- Business Transactions: In case of mergers, acquisitions, or legal obligations.
- Consent: We may share information based on your explicit consent (e.g., third-party services).
Your Rights
Depending on your location, you may have the following rights:
- Access: Request information on what personal data we hold.
- Deletion: Request the removal of your data.
- Correction: Update inaccurate information.
- Data Portability: Request your data in a transferable format.
- Opt-Out: Opt-out of the “sale” of your personal data or targeted advertising.
- Withdrawal of Consent: If we rely on consent, you may withdraw it at any time.
Third-Party Links
Our Site may include links to third-party websites. We are not responsible for their privacy practices, so please review their policies separately.
Children’s Data
Our services are not intended for children, and we do not knowingly collect information from children under 16. If you believe we have, please contact us to have it deleted.
Security of Your Information
We take reasonable precautions to protect your data but cannot guarantee complete security. We recommend not sharing sensitive information through insecure channels.
Data Retention
We retain your information for as long as necessary to fulfill our services or to comply with legal obligations.
International Transfers
If you are outside the UK, your data may be transferred, stored, or processed in other countries. We comply with legal requirements for international data transfers.
Complaints
If you have concerns about how we handle your data, please contact us. If not satisfied, you may file a complaint with a data protection authority in your jurisdiction.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at Info@fitnessactive.co.uk
For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.
CUSTOMER SUPPORT
Email: Info@fitnessactive.co.uk
Contact Us: +44 7412 872900
Company Name: HOUGHTON ECOM LIMITED
Company Number: 16439922
Address: 32 Kinburn Street, London, England, SE16 6DW United Kingdom
Customer Support: Responding within 24 Business Hours